hotelsmag.com/Industry/News/Details/70711
I have been chief editor at HOTELS for more than 22 of the 50 years we have celebrated throughout this year.
...at the end of the day it always comes back to hiring the right people to deliver intuitive service. It will remain elusive and the holy grail of success. Service should remain king; if not, heaven help us all.
elusive indeed, thankfully there is this forum !