I'm encountering a weird problem when trying to convert points. I'm able to log in successfully, but on the "Convert your points" page when I click the VA Elevate box as the program, a blank white box pops up that is title "Convert From" but there is nothing in the box for me to click - it's just blank. So I can't get past this step.

I've tried different computers (Mac and PC) on different internet connections, and I've tried Chrome, Firefox, and Safari browsers. Same problem on all of them.

Anyone else encounter this problem?