Remember back in the day there was the MS Blue Wheel of Doom that would spin and spin or the annoying Apple Rainbow Spinning Pinwheel of Death? Well, Air Canada gives us the red airplane going in circles, and circles, and circles and circles and circles and circles such that I was swearing at my monitor today as I was trying to change a ticket online.

What an exasperating experience. The biz fare ticket I am on requires that the entire ticket be cancelled and that I rebook again even though I just want to add a flight segment. There are 4 segments and I just want to add anothe segment while keeping everything else as is. AC website says I have to cancel everything and rebook those 4 flights at a higher fare class plus pay pay for the additional segment. I understand the paying for the additional segment, but charging me more for the other seats already booked? And all this for the glorious delight of waiting several minutes for each permutation. What a waste of time. Meanwhile over at AF/KLM where I can change my same type of fare flights and just pay the extra cost for the different flight with no wasted time waiting for a spinning red airplane.

2 words to AC: You suck. And to you Lucie Guillemette, Executive Vice President and Chief Commercial Officer, maybe you should take your IT genius skills and share them with airlines equally as bad as AC like Air China and you can marvel at your awesomeness.