Originally Posted by
OSIModel
I explained this was paid in full and must be an error. They then get back to me and say they have no record of me upgrading and do not appreciate people "trying their luck". I was pissed at this but let it slide.
Oh dear.
You are correct that an AUP (which is what this sounds like) earns TPs and Avios as per the upgraded cabin, not the originally booked cabin.
Is "trying their luck" a quote or a paraphrase? Either way, that's not a good look for BA...
Aside from the CS failures and generally poor handling of all of this, the priority, I assume, is just to get it solved. To which end I recommend you PM the
BAMissingAvios handle on here and raise the issue through them.
As for the CS booboo, I am not sure where to start...