Originally Posted by
Alisonnoonan
Turkish airlines are saying they won't credit me and it has to go through Air India contacting them.
Air India said they will only credit them to an Air India account and told me to ask Turkish AIrlines to help me.
Looks like you got a clueless TK agent on the phone. It always has to be the airline to whose FFP you need miles credited to process missing mileage credit.
Someone already provided you the link to claim mileage - that should help.
When re-bookings happen - FFP information can get dropped off - not entirely unusual.
What AI told you is absolutely correct - for retroactive credit - they can only post to their FFP.
Frankly - I think while you were delayed - looks like AI did a decent job to get you to your destination. But to say they stole your miles is a hyperbole and as a TK Gold - I think you should have known your airline policies on retroactive credit better - pretty standard across carriers and alliances.