Finally got to the bottom of why my conversion wasn't working! This may be applicable to some people having conversion problems.
After I logged in to the conversion page with my Elevate account, I used the slider to choose how many points to convert. It had the correct amount of Elevate points available in my account as able to be converted.
I selected AS as the receiving plan and hit "Next." On the next screen, my email address was already pre-populated and I clicked Next again. (Note, there is no way to edit the email here, which if you could, would solve the problem.)
As indicated above, I got an error that my account was "disabled." I assumed that this meant my AS account was disabled, since the VX point totals were right. But, no...
In fact, it was my "points.com" account that was "disabled." Years ago, I had a points.com account with the same email address as on my Elevate and MileagePlan accounts. I deleted this points.com acct years ago. The VX-AS conversion system effectively tries to log-in to a points.com account with the email address on file (for VX, I think).
I then went to points.com to try to reset my password on my old account. However, if you have expressly deleted the account, there is no way to reset the password. Also, you can't create a new account with an email that was used previously. The only way to reset is to send an email to points.com customer service and wait several business days. No thanks!
So my solution ...
I updated the email address on my Elevate account to add a dot (".") between my first and last names. In gmail, the location of dots makes no difference and an email
[email protected] and
[email protected] are the same address. I then updated my MP email account the same way that I edited my Elevate email, just in case.
Then I went back to the conversion page and logged in to my Elevate account with my newly updated email. It found the account with the correct amount of points. I clicked to add the Alaska account and it asked for my credentials. On the next screen where the email is pre-populated, it had the updated email that I just revised my accounts to have. I have no points.com account with that email, so the system created a new one for me.
The conversion now went through! I got an email immediately that the conversion was in process. 4 mins later the conversion was complete.
All this trouble because I had an old points.com account, now closed, with the same email as my VX and AS accts!