Originally Posted by
ijgordon
Incompetence from Expedia? You don't say!
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
Purchase directly from the airline. You are probably screwed here. Also the K fare basis quoted by you earlier is usually a non-refundable coach fare.
TFD