Refundale Fare: want to charge for refund
Jan 17, 2017, 6:25 am
#1
Original Poster
Join Date: Jul 2010
Location: Seoul/Honolulu
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Posts: 72
Refundale Fare: want to charge for refund
Booked a refundable 1-way ticket SYD-TPA via Expedia.com, specifying refundable fare.
Was given fare with fare basis KLFFWEB and read the rules - could not find anything that qualified the refund or specified any charge to refund.
(Travel date in Jan 19)
I even called Delta Platinum line right after ticketing on Expedia as was still wtihin their 24-hr cancel to ask about this fare/fare code (and another that was available only on the Delta website for Comfort+ with different basis and rules) and was told that it was refundable without any fee or restriction.
Called Expedia to cancel and refund.
The agent could not do it and passed me to supervisor - after 30 minutes on hold was told that there would be a charge of $149 to refund the ticket. I asked the supervisor to read the fare rules, and she started reading me the penalty section including "...charge $149 for cancellation..." or something to that effect - language that did not appear at booking, nor at the time of my call when I pull up the fare rules!
I pushed back - quoting the fare rules displayed on the website, and supervisor put me on hold for another 10+ minutes - came back and said - (they are contacting Delta according to what they tell me) - 'well, the fare rules we pull up now say to charge $149 for refund, but we can see that the fare rules we displayed at the time of the booking do not have that, so Delta says we can issue a full refund'.
45 minutes on the phone, and told the full refund issued, but, left wondering what's going on? Delta made a mistake in the rules? Am I missing something? These rules do not even contain the typical language about needing to cancel prior to the flight....
From Expedia:
Above is from Expedia (doesn't copy/paste well), below is from ExpertFlyer:
(While on hold on the phone, I pulled up the reservation on Delta.com, which gave me the screen to cancel/refund the fare, showed the whole ticket amount as refundable, but error'd saying need to call Delta when I actually clicked to do the refund. I assumed that's because Expedia owns the ticket? Or is it the same issue that Expedia had in telling me there was a charge to refund?)
Was given fare with fare basis KLFFWEB and read the rules - could not find anything that qualified the refund or specified any charge to refund.
(Travel date in Jan 19)
I even called Delta Platinum line right after ticketing on Expedia as was still wtihin their 24-hr cancel to ask about this fare/fare code (and another that was available only on the Delta website for Comfort+ with different basis and rules) and was told that it was refundable without any fee or restriction.
Called Expedia to cancel and refund.
The agent could not do it and passed me to supervisor - after 30 minutes on hold was told that there would be a charge of $149 to refund the ticket. I asked the supervisor to read the fare rules, and she started reading me the penalty section including "...charge $149 for cancellation..." or something to that effect - language that did not appear at booking, nor at the time of my call when I pull up the fare rules!
I pushed back - quoting the fare rules displayed on the website, and supervisor put me on hold for another 10+ minutes - came back and said - (they are contacting Delta according to what they tell me) - 'well, the fare rules we pull up now say to charge $149 for refund, but we can see that the fare rules we displayed at the time of the booking do not have that, so Delta says we can issue a full refund'.
45 minutes on the phone, and told the full refund issued, but, left wondering what's going on? Delta made a mistake in the rules? Am I missing something? These rules do not even contain the typical language about needing to cancel prior to the flight....
From Expedia:
Code:
1/17/2017 Fare Rules & Restrictions From: Sydney, NSW, Australia (SYD.Kingsford Smith Intl.) To: Tampa, FL (TPA.Tampa Intl.) Fare Basis Code: KLFFWEB (16)PE.PENALTIES CANCELLATIONS CANCELLATIONS PERMITTED. CHANGES CHANGES PERMITTED. NOTE . ....TICKET VALIDITY.... TICKET IS VALID FOR 1 YEAR FROM THE ORIGINAL DATE OF ISSUANCE AND TRAVEL MUST COMMENCE WITHIN THIS VALIDITY PERIOD. ONCE TRAVEL HAS COMMENCED THEN ALL TRAVEL MUST BE COMPLETED WITHIN 1 YEAR FROM THE DATE ON WHICH TRAVEL COMMENCED. IF A TICKET IS EXCHANGED OR REISSUED . 1. A WHOLLY UNUSED TICKET MUST BE EXCHANGED WITHIN THE ORIGINAL VALIDITY PERIOD OF 1 YEAR AND WILL BE GIVEN A NEW TICKET ISSUE DATE BASED ON THE DATE OF EXCHANGE. 2. IF TRAVEL HAS COMMENCED THEN THE TICKET MUST BE REISSUED AND ALL TRAVEL COMPLETED WITHIN 1 YEAR FROM THE DATE ON WHICH TRAVEL COMMENCED. . .FOR INFORMATION ON TICKET REISSUE PROCEDURES SEE DELTA/S INTERNATIONAL CONTRACT OF CARRIAGE RULE 81 REROUTING SECTION II
Code:
Rules
Search: Departing SYD on 01/19/17 for TPA
Fare basis code KLFFWEB
Flying DL
Routing via Pacific
Rule Category Rule Text
RULE APPLICATION AND OTHER CONDITIONS NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
NORMAL FARES VIA THE NORTH/CENTRAL PACIFIC.
APPLICATION
AREA
THESE FARES APPLY
BETWEEN UNITED STATES AND AREA 3.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW/
ROUND-THE-WORLD JOURNEYS.
CAPACITY LIMITATIONS
RULE 61 -CAPACITY LIMITATIONS- IS NOT APPLICABLE.
ELIGIBILITY NO ELIGIBILITY REQUIREMENTS APPLY.
DAY/TIME NO DAY/TIME TRAVEL RESTRICTIONS APPLY.
SEASONALITY PERMITTED 11OCT16 THROUGH 08DEC16 OR 10JAN17 THROUGH
30MAR17 OR 14APR17 THROUGH 22JUN17 OR 11JUL17 THROUGH
06SEP17 OR 26SEP17 THROUGH 07DEC17 OR 19JAN18 THROUGH
05APR18 ON THE OUTBOUND TRANSPACIFIC SECTOR. SEASON IS
BASED ON DATE OF ORIGIN.
FLIGHT APPLICATION THE FARE COMPONENT MUST INCLUDE TRAVEL VIA
TRANSPACIFIC SECTORS ON
ONE OR MORE OF THE FOLLOWING
ANY DL FLIGHT OPERATED BY DL
ANY DL FLIGHT OPERATED BY VA.
ADVANCE RESERVATIONS/TICKETING FOR TRAVEL ON/BEFORE 01JAN17
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 8 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED AT LEAST 4
DAYS BEFORE DEPARTURE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 5 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
TICKETING MUST BE COMPLETED WITHIN 24 HOURS
AFTER RESERVATIONS ARE MADE.
FOR TRAVEL ON/AFTER 02JAN17 AND ON/BEFORE 05JAN17
IF THE FARE COMPONENT IS ON
ONE OR MORE OF THE FOLLOWING
DL FLIGHT 207
DL FLIGHT 208
DL FLIGHT 242
DL FLIGHT 243.
FOR TRAVEL ON/AFTER 02JAN17 AND ON/BEFORE 05JAN17
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 131 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 30 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 61 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 14 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 14 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 7 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 4 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 3 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
TICKETING MUST BE COMPLETED WITHIN 24 HOURS
AFTER RESERVATIONS ARE MADE.
FOR TRAVEL ON/AFTER 02JAN17 AND ON/BEFORE 07JAN17
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 8 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED AT LEAST 4
DAYS BEFORE DEPARTURE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 5 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
TICKETING MUST BE COMPLETED WITHIN 24 HOURS
AFTER RESERVATIONS ARE MADE.
FOR TRAVEL ON/AFTER 08JAN17 AND ON/BEFORE 09JAN17
IF THE FARE COMPONENT IS ON
ONE OR MORE OF THE FOLLOWING
DL FLIGHT 207
DL FLIGHT 208
DL FLIGHT 242
DL FLIGHT 243.
FOR TRAVEL ON/AFTER 08JAN17 AND ON/BEFORE 09JAN17
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 131 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 30 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 61 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 14 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 14 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 7 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 4 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 3 DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
TICKETING MUST BE COMPLETED WITHIN 24 HOURS
AFTER RESERVATIONS ARE MADE.
FOR TRAVEL ON/AFTER 08JAN17
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 8 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED AT LEAST 4
DAYS BEFORE DEPARTURE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 5 DAYS
BEFORE DEPARTURE, TICKETING MUST BE COMPLETED
WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
SECTORS.
TICKETING MUST BE COMPLETED WITHIN 24 HOURS
AFTER RESERVATIONS ARE MADE.
MINIMUM STAY NO MINIMUM STAY REQUIREMENTS APPLY.
MAXIMUM STAY TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
STOPOVERS ORIGINATING AUSTRALIA -
1 STOPOVER PERMITTED IN EACH DIRECTION AT AUD 100.00
IN SYD/BNE/LAX.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
STOPOVERS ONLY PERMITTED AT TRANSFER POINTS SHOWN
ON ROUTE MAP.
ONCE JOURNEY HAS COMMENCED IT CANNOT BE BROKEN
UNTIL POINT OF DESTINATION HAS BEEN REACHED.
----
AND - 1 STOPOVER PERMITTED IN EACH DIRECTION IN SYD/
BNE/LAX.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
STOPOVERS ONLY PERMITTED AT TRANSFER POINTS SHOWN
ON ROUTE MAP.
ONCE JOURNEY HAS COMMENCED IT CANNOT BE BROKEN
UNTIL POINT OF DESTINATION HAS BEEN REACHED.
----
TRANSFERS UNLIMITED TRANSFERS PERMITTED IN EACH DIRECTION
ANY COMBINATION OF THE FOLLOWING -
UNLIMITED ONLINE ON DL.
AND - 1 TRANSFERS PERMITTED IN EACH DIRECTION
ANY COMBINATION OF THE FOLLOWING -
1 INTERLINE INCLUDING DL
BETWEEN DL AND AS IN AREA 1 IN EACH
DIRECTION
BETWEEN DL AND WS IN CANADA/UNITED STATES IN
EACH DIRECTION.
AND - 1 TRANSFERS PERMITTED IN EACH DIRECTION
ANY COMBINATION OF THE FOLLOWING -
1 INTERLINE INCLUDING DL
BETWEEN DL AND DJ/VA IN BNE/MEL/SYD IN EACH
DIRECTION.
FARE BREAK SURFACE SECTORS NOT PERMITTED AND
EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE
COMPONENT.
COMBINATIONS END-ON-END
END-ON-END COMBINATIONS NOT PERMITTED WITH US-CANADA
TRANSBORDER/DOMESTIC FARES WITHIN UNITED STATES.
VALIDATE ALL FARE COMPONENTS. SIDE TRIPS NOT
PERMITTED.
END-ON-END
END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE
COMBINATIONS.
PROVIDED -
COMBINATIONS ARE FOR CARRIER AF/AZ/AS/KL/DL/OK
OR FOR CARRIER QX/VA/DJ.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
-TO FORM SINGLE OR DOUBLE OPEN JAWS
A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS
PERMITTED. MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/
LESS THAN MILEAGE OF THE SHORTEST FLOWN FARE
COMPONENT.
-TO FORM ROUND TRIPS/CIRCLE TRIPS.
PROVIDED -
COMBINATIONS ARE WITH ANY FARE FOR CARRIER AF/AZ/
AS/KL/DL/OK
OR FOR CARRIER QX/VA/DJ IN ANY RULE AND TARIFF.
NOTE - THE CITY PAIRS BELOW ARE CONSIDERED THE SAME
POINT -
BUR-SNA BWI-WAS FLL-MIA LAX-BUR LAX-ONT
LAX-SNA NYC-EWR OAK-SFO OAK-SJC ONT-BUR
ONT-SNA SFO-SJC
BLACKOUT DATES NO BLACKOUT DATES APPLY.
SURCHARGES IF INFANT WITHOUT A SEAT PSGR UNDER 2.
THERE IS NO MISCELLANEOUS/OTHER SURCHARGE PER
DIRECTION PER ANY PASSENGER.
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS -
TICKETS MUST BE ISSUED ON THE STOCK OF DL.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR AF.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR AM.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR AZ.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR DJ.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR KE.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR KL.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR KQ.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR ME.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR OA.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR OK.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR PS.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR TN.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR VA.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR VN.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR VS.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR VT.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR 9U.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR 9W.
THERE IS NO MISCELLANEOUS/OTHER SURCHARGE PER
DIRECTION PER ANY PASSENGER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
YR FEE MAY APPLY
AND - SECURITY SURCHARGE OF HKD 45 WILL BE ADDED TO
THE APPLICABLE FARE PER ANY PASSENGER FOR
DEPARTURE FROM/TO/VIA HKG AIRPORT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
SURCHARGE APPLIES FOR EACH DEPARTURE OUT OF HONG
KONG - INCLUDING THROUGH PASSENGERS WITH STOPOVER
IN HONG KONG.
------------------------------
APPLICABLE SURCHARGE IS SUBJECT TO REFUND WHEN
HONG KONG IS NO LONGER A DEPARTING AND/OR STOPOVER
POINT AS A RESULT OF CANCELLATION/REROUTING.
SURCHARGE APPLIES TO TICKETS ISSUED WORLDWIDE.
ORIGINATING NORTH AMERICA -
MISCELLANEOUS/OTHER SURCHARGE OF USD 382.00 PER
DIRECTION WILL BE ADDED TO THE APPLICABLE FARE PER
ANY PASSENGER.
AND -
SECURITY SURCHARGE OF HKD 45 WILL BE ADDED TO THE
APPLICABLE FARE PER ANY PASSENGER FOR DEPARTURE
FROM/TO/VIA HKG AIRPORT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
SURCHARGE APPLIES FOR EACH DEPARTURE OUT OF HONG
KONG - INCLUDING THROUGH PASSENGERS WITH STOPOVER
IN HONG KONG.
------------------------------
APPLICABLE SURCHARGE IS SUBJECT TO REFUND WHEN
HONG KONG IS NO LONGER A DEPARTING AND/OR STOPOVER
POINT AS A RESULT OF CANCELLATION/REROUTING.
SURCHARGE APPLIES TO TICKETS ISSUED WORLDWIDE.
ACCOMPANIED TRAVEL ACCOMPANIED TRAVEL NOT REQUIRED.
TRAVEL RESTRICTIONS NO TRAVEL DATE RESTRICTIONS APPLY.
SALES RESTRICTIONS IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN AREA 3
AND EUROPE
THEN THAT TRAVEL MUST BE ON
ONE OR MORE OF THE FOLLOWING
ANY 9W FLIGHT OPERATED BY 9W
ANY DL FLIGHT OPERATED BY 9W.
TICKETS MUST BE ISSUED ON THE STOCK OF DL OR 9W AND
MAY NOT BE SOLD IN VENEZUELA/NIGERIA/CUBA/EGYPT/
ZIMBABWE. AND MAY ONLY BE SOLD IN AREA 1/AREA 2/AREA
3.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR AF
AND MAY NOT BE SOLD IN VENEZUELA/NIGERIA/CUBA/
EGYPT/ZIMBABWE. AND MAY ONLY BE SOLD IN AREA 1/
AREA 2/AREA 3.
OR - TICKETS MUST BE ISSUED ON THE STOCK OF DL OR KL
AND MAY NOT BE SOLD IN VENEZUELA/NIGERIA/CUBA/
EGYPT/ZIMBABWE. AND MAY ONLY BE SOLD IN AREA 1/
AREA 2/AREA 3.
TICKETS MAY NOT BE SOLD IN VENEZUELA/NIGERIA/CUBA/
EGYPT/ZIMBABWE.
TICKETS MAY ONLY BE SOLD IN AREA 1/AREA 2/AREA 3.
PENALTIES CANCELLATIONS
CANCELLATIONS PERMITTED.
CHANGES
CHANGES PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
----TICKET VALIDITY----
TICKET IS VALID FOR 1 YEAR FROM THE ORIGINAL DATE
OF ISSUANCE AND TRAVEL MUST COMMENCE WITHIN THIS
VALIDITY PERIOD. ONCE TRAVEL HAS COMMENCED THEN
ALL TRAVEL MUST BE COMPLETED WITHIN 1 YEAR FROM
THE DATE ON WHICH TRAVEL COMMENCED.
IF A TICKET IS EXCHANGED OR REISSUED -
1. A WHOLLY UNUSED TICKET MUST BE
EXCHANGED WITHIN THE ORIGINAL VALIDITY
PERIOD OF 1 YEAR AND WILL BE GIVEN A NEW
TICKET ISSUE DATE BASED ON THE DATE OF
EXCHANGE.
2. IF TRAVEL HAS COMMENCED THEN THE
TICKET MUST BE REISSUED AND ALL TRAVEL
COMPLETED WITHIN 1 YEAR FROM THE DATE ON
WHICH TRAVEL COMMENCED.
.
-FOR INFORMATION ON TICKET REISSUE PROCEDURES
SEE DELTA/S INTERNATIONAL CONTRACT OF CARRIAGE
RULE 81 REROUTING SECTION II
HIP/MILEAGE EXCEPTIONS NO HIP OR MILEAGE EXCEPTIONS APPLY.
TICKET ENDORSEMENTS THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- REFUND ISSUING AGT - IN THE ENDORSEMENT BOX.
CHILDREN DISCOUNTS ORIGINATING AREA 1 -
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 100 PERCENT
OF THE FARE.
TICKET DESIGNATOR - CH AND PERCENT APPLIED.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 18 OR OLDER.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 100
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH AND PERCENT
APPLIED.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 18 OR OLDER.
OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -
CHARGE 10 PERCENT OF THE FARE.
TICKET DESIGNATOR - IN AND PERCENT
APPLIED.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 18 OR OLDER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE AGE LIMITS REFERRED TO IN THIS RULE
SHALL BE THOSE IN EFFECT ON THE DATE OF
COMMENCEMENT OF TRAVEL. EXCEPTION- INFANTS WHO
REACH THEIR 2ND BIRTHDAY DURING THEIR TRAVEL WILL
BE REQUIRED TO OCCUPY A SEAT ON THE OUBOUND AND
INBOUND FLIGHTS. THE CHILDS FARE MUST BE APPLIED
FOR THE WHOLE JOURNEY.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - CHARGE 100
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH AND PERCENT
APPLIED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
UNACCOMPANIED CHILDREN UNDER 5 YEARS OF AGE WILL
NOT BE ACCEPTED FOR CARRIAGE UNDER ANY CONDITIONS.
UNACCOMPANIED CHILDREN AGES 5 THROUGH 7 MAY TRAVEL
ON NON-STOP FLIGHTS ONLY AND MAY NOT CONNECT TO
OTHER AIRLINES.
CHILDREN AGES 8 THROUGH 14 MAY TRAVEL
UNACCOMPANIED ON DELTAS NON-STOP OR CONNECTING
FLIGHTS - BUT MAY NOT CONNECT TO OTHER AIRLINES
WITH THE EXCEPTION OF DELTA CONNECTION/KLM AND
AIR FRANCE.
ORIGINATING AREA 3 -
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT
OF THE FARE.
TICKET DESIGNATOR - CH AND PERCENT APPLIED.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 18 OR OLDER.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
PERCENT OF THE FARE.
TICKET DESIGNATOR - CH AND PERCENT
APPLIED.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 18 OR OLDER.
OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -
CHARGE 10 PERCENT OF THE FARE.
TICKET DESIGNATOR - IN AND PERCENT
APPLIED.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
COMPARTMENT BY ADULT PSGR 18 OR OLDER.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
THE AGE LIMITS REFERRED TO IN THIS RULE
SHALL BE THOSE IN EFFECT ON THE DATE OF
COMMENCEMENT OF TRAVEL. EXCEPTION- INFANTS WHO
REACH THEIR 2ND BIRTHDAY DURING THEIR TRAVEL WILL
BE REQUIRED TO OCCUPY A SEAT ON THE OUBOUND AND
INBOUND FLIGHTS. THE CHILDS FARE MUST BE APPLIED
FOR THE WHOLE JOURNEY.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - NO DISCOUNT.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
UNACCOMPANIED CHILDREN UNDER 5 YEARS OF AGE WILL
NOT BE ACCEPTED FOR CARRIAGE UNDER ANY CONDITIONS.
UNACCOMPANIED CHILDREN AGES 5 THROUGH 7 MAY TRAVEL
ON NON-STOP FLIGHTS ONLY AND MAY NOT CONNECT TO
OTHER AIRLINES.
CHILDREN AGES 8 THROUGH 14 MAY TRAVEL
UNACCOMPANIED ON DELTAS NON-STOP OR CONNECTING
FLIGHTS - BUT MAY NOT CONNECT TO OTHER AIRLINES
WITH THE EXCEPTION OF DELTA CONNECTION/KLM AND
AIR FRANCE.
TOUR CONDUCTOR DISCOUNTS NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
DISCOUNTS APPLY
AGENT DISCOUNTS NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
DISCOUNTS APPLY
ALL OTHER DISCOUNTS NO DISCOUNTS FOR OTHERS.
MISCELLANEOUS PROVISIONS THIS FARE MUST NOT BE USED TO CALCULATE A
DIFFERENTIAL.
FARE BY RULE NOT APPLICABLE.
GROUPS NO GROUP PROVISIONS APPLY.
TOURS NO TOUR PROVISIONS APPLY.
VISIT ANOTHER COUNTRY NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.
DEPOSITS NO DEPOSIT PROVISIONS APPLY.
VOLUNTARY CHANGES IN THE EVENT OF CHANGES TO TICKETED FLIGHTS
BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF DL INTERNATIONAL FARES
NO CHARGE FOR REISSUE CHARGE HIGHEST FEE OF ALL
CHANGED FARE COMPONENTS AND
REPRICE USING FARES IN EFFECT TODAY
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
2. DL FARES ARE USED
3. ADV RES IS MEASURED FROM REISSUE DATE TO
DEPARTURE OF PRICING UNIT
OR -
REPRICE USING CURRENT FARES - ONLY BOOKING CODE
CHANGES PERMITTED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO FARE BREAKS
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. SAME TRAVEL DATES
4. DL FARES ARE USED
5. ADV RES IS MEASURED FROM REISSUE DATE TO
DEPARTURE OF JOURNEY
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
OR -
ANYTIME WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF DL INTERNATIONAL FARES
NO CHARGE FOR REISSUE CHARGE HIGHEST FEE OF ALL CHANGED
FARE COMPONENTS AND
REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED
PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET-
1. NO CHANGE TO 1ST FARE COMPONENT
2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL
MUST BE DOMESTIC
3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT
4. DL FARES ARE USED
5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET
EXCEPT ACCOMPANIED TRAVEL
6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO
DEPARTURE OF PRICING UNIT
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
OR -
AFTER DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY
CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN
BY THOSE OF DL INTERNATIONAL FARES
NO CHARGE FOR REISSUE CHARGE HIGHEST FEE OF ALL CHANGED
FARE COMPONENTS AND
CHANGES NOT PERMITTED/REFUND TKT-ANY REMAINING AMT
WILL APPLY TO NEW TKT
REFUND VIA ORIGINAL FORM OF PAYMENT
ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW
ENDORSEMENTS.
.
VOLUNTARY REFUNDS CHECK CATEGORY 16 OR CONTACT CARRIER FOR DETAILS.
NEGOTIATED FARES NOT APPLICABLE.
INTERNATIONAL CONSTRUCTION
** ADDONS FOR INFORMATION ONLY **
FARE--OW
PUBLISHED AMOUNT CONVERTED AMOUNT
ADDON CITIES F/B CUR VIA NUC
PUBLISHED SYD-ORL KLFFWEB AUD 1382.00 AUD 1382.00
ADDON DST ORL-TPA Y***** AUD 0.00 AUD 0.00
ATP ZONE 889 ADD-ON TARIFF PUSA/996
ONE WAY AMOUNTS MAY BE DOUBLED FOR ROUND TRIP
AUD CONVERTED TO USD USING BSR 1 AUD - 0.74814 USD
Jan 17, 2017, 8:03 am
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
Incompetence from Expedia? You don't say!
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
Jan 17, 2017, 8:23 am
#3
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Even if there is no fee from the airline for cancellation/refund, sometimes the agency will impose their own fee. It doesn't sound like this was the case, but as was said above, always best to purchase directly from the airline if possible.
Jan 17, 2017, 8:40 am
#4
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Maybe I am missing something, but
Why do people book flights on 3rd party sites vs direct with Delta?
There must a good reason somewhere.
Why do people book flights on 3rd party sites vs direct with Delta?
There must a good reason somewhere.
Jan 17, 2017, 10:20 am
#5
Original Poster
Join Date: Jul 2010
Location: Seoul/Honolulu
Programs: HA KE OZ UA AA DL
Posts: 72
Incompetence from Expedia? You don't say!
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
(Although their call center is Philippines...). It appears to me something is wrong on the Delta end of this....
Jan 17, 2017, 11:24 am
#6
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
I don't think it was Delta charging Expedia, as the fee doesn't make sense. Delta charges a $200-$500 change fee for trips, but that wouldn't be for a refund. It'd be added to the fare difference when the flight is changed. They also state they charge a $50 fee for changes to externally ticketed flights. But I don't see where the $149 comes from, making me think it's Expedia and not Delta.
Many of us realize that there are some advantages when booking through a 3rd party travel site, especially when doing package deals with flight/hotel. But more often than not making changes through them is cumbersome and not very transparent. I've booked through them myself, but only in instances where I am very certain I'll take the trip. If you're paying that much extra for a refundable fare, and are anticipating needing to cancel or change then it's probably best to go directly through the airline.
Many of us realize that there are some advantages when booking through a 3rd party travel site, especially when doing package deals with flight/hotel. But more often than not making changes through them is cumbersome and not very transparent. I've booked through them myself, but only in instances where I am very certain I'll take the trip. If you're paying that much extra for a refundable fare, and are anticipating needing to cancel or change then it's probably best to go directly through the airline.
Jan 17, 2017, 12:43 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Whether this is AU$ or US$149, I have not heard of a DL international fare with such a cancellation fee. The minimum is supposedly US$300 / AU$400. This suggests that Expedia either incorrectly showed a DL fee or some other glitch occurred.
For others' benefit, whether you book directly with the carrier or through an OTA, always either print or screen shot and save the fare rules. Calling the carrier to confirm, as OP did, does not help because all it would have done is create a he said / she said.
While there are occasions when a third-party ticketing arrangement may be a good idea, that has to be considered against the hassle factor.
For others' benefit, whether you book directly with the carrier or through an OTA, always either print or screen shot and save the fare rules. Calling the carrier to confirm, as OP did, does not help because all it would have done is create a he said / she said.
While there are occasions when a third-party ticketing arrangement may be a good idea, that has to be considered against the hassle factor.
Jan 17, 2017, 1:23 pm
#8
Join Date: Jan 2008
Location: Tricoastal - London, New York, Silicon Valley
Programs: DL DM/2.5MM, 20 Years Top Tier on DL, UA 1K, AC E75k, MR/SPG Lifetime Platinum
Posts: 1,309
This
Incompetence from Expedia? You don't say!
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
TFD
Jan 17, 2017, 3:01 pm
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
There are some refundable fares that aren't fully refundable or are refundable only for a fee. However, I agree that a fee of $149, assuming that all transactions are in USD, sounds more like an OLTA service fee than a DL fee.
Jan 17, 2017, 5:41 pm
#11
Original Poster
Join Date: Jul 2010
Location: Seoul/Honolulu
Programs: HA KE OZ UA AA DL
Posts: 72
I don't think it was Delta charging Expedia, as the fee doesn't make sense. Delta charges a $200-$500 change fee for trips, but that wouldn't be for a refund. It'd be added to the fare difference when the flight is changed. They also state they charge a $50 fee for changes to externally ticketed flights. But I don't see where the $149 comes from, making me think it's Expedia and not Delta.
Remember, this is a 1-way originating in Australia, so the fare rules are based on AU and need to be competitive with foreign carriers.
Here, for example is a published lower fare that specifies a fee to refund of AUD $200. So, when charging a customer in USD, the AUD fee must be converted and $149US is pretty cllose to AUD $200....
Code:
Search: Departing SYD on 02/14/17 for TPA
Fare basis code KLEVADEO
Flying DL
Routing via Pacific
Rule Category Rule Text
PENALTIES
CANCELLATIONS
ANY TIME
CHARGE AUD 200.00 FOR CANCEL.
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
Incompetence from Expedia? You don't say!
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
When I search Delta.com for a refundable fare, it displays ambiguous language when I click on the details:
Code:
Refundable Fares Refundable Fares Offer Maximum Flexibility: All fares displayed are refundable. Certain restrictions apply. A fee may be required to refund or change some refundable fares. They are generally offered on every flight, every day. If you purchase a refundable eTicket with a credit/debit card in U.S. or Canadian currency, you can request your refund opens in a new tab online.
Delta's formatting of fare rules is not very readable - it's displayed in a fixed-width box and there is absolutely no tabbing or line breaks whatsoever within the major sections of the rules (ExpertFlyer does a much better job). Take a look at this text when I use Delta.com and look at full fare rules for SYD-TPA with fare basis MLFDADXO. Is there a fee for a refund with this fare?:
Code:
PENALTIES CHANGES CHANGES PERMITTED. NOTE - ----TICKET VALIDITY---- TICKET IS VALID FOR 1 YEAR FROM THE ORIGINAL DATE OF ISSUANCE AND TRAVEL MUST COMMENCE WITHIN THIS VALIDITY PERIOD. ONCE TRAVEL HAS COMMENCED THEN ALL TRAVEL MUST BE COMPLETED WITHIN 1 YEAR FROM THE DATE ON WHICH TRAVEL COMMENCED. IF A TICKET IS EXCHANGED OR REISSUED - 1. A WHOLLY UNUSED TICKET MUST BE EXCHANGED WITHIN THE ORIGINAL VALIDITY PERIOD OF 1 YEAR AND WILL BE GIVEN A NEW TICKET ISSUE DATE BASED ON THE DATE OF EXCHANGE. 2. IF TRAVEL HAS COMMENCED THEN THE TICKET MUST BE REISSUED AND ALL TRAVEL COMPLETED WITHIN 1 YEAR FROM THE DATE ON WHICH TRAVEL COMMENCED. . -FOR INFORMATION ON TICKET REISSUE PROCEDURES SEE DELTA/S INTERNATIONAL CONTRACT OF CARRIAGE RULE 81 REROUTING SECTION II CANCELLATIONS CANCELLATIONS PERMITTED. CHANGES/CANCELLATIONS CHARGE AUD 500.00 FOR NO-SHOW.
Jan 17, 2017, 6:19 pm
#12
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
I buy tickets originating in India frequently, on various airlines, and change fees are usually between USD 75 and 150.
Jan 17, 2017, 11:05 pm
#13
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
When I search Delta.com for a refundable fare, it displays ambiguous language when I click on the details:
Code:
Refundable Fares Refundable Fares Offer Maximum Flexibility: All fares displayed are refundable. Certain restrictions apply. A fee may be required to refund or change some refundable fares. They are generally offered on every flight, every day. If you purchase a refundable eTicket with a credit/debit card in U.S. or Canadian currency, you can request your refund opens in a new tab online.
Delta's formatting of fare rules is not very readable - it's displayed in a fixed-width box and there is absolutely no tabbing or line breaks whatsoever within the major sections of the rules (ExpertFlyer does a much better job).
Take a look at this text when I use Delta.com and look at full fare rules for SYD-TPA with fare basis MLFDADXO. Is there a fee for a refund with this fare?:
Jan 18, 2017, 8:39 am
#14
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Incompetence from Expedia? You don't say!
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.
1) Purchase tickets directly from the airline if at all possible.
2) Make sure to read and SAVE (e.g., PDF) the fare rules at the time of booking. (Sounds like maybe you did?)
2a) If the booking site won't display the fare rules, then don't book there.