I, too, had an issue with the "booked and flown" portion of the email. I had opened the email on my laptop, and I saw nothing indicating that those requirements existed. There was no asterisk, for example. The part I saw simply said that flights from September 15 to December 15 would earn double status miles.

I started booking flights immediately. I had already qualified for EXP on AA, and I wanted to keep PP on CM, too. By the time I figured it out, it was too late.

Fortunately, I have a contact in the executive offices of Copa who eventually granted me the status. The only thing remaining is receipt of the GPUs. My PP status goes through 02/18, but the GPUs never credited.

I'm currently awaiting his reply to my request for the GPUs, and I also offered to be a liaison for Flyertalk members with issues, but he has not yet replied. I suspect that he's on vacation, as he is always quick to respond. Once I have his permission, I'll be happy to assist with ConnectMiles problem resolutions, but he has previously requested that I keep his identity and email private. That's certainly reasonable.

As the president of a much smaller company, everyone always wants to speak to me personally with the easiest issues imaginable for resolution. Every employee we hire who has graduated from "trainee" status has the authority to resolve almost any complaint or problem, but most people want to speak to me. It's incredibly counterproductive, but I do it with a smile on my face every time I must.