Originally Posted by
bocastephen
The consumer phone numbers and online chat will get you the usual dingbats in the Philippines who are script reading and frankly don't give a crap.
If the moderators don't object, I can post the phone number to the XM Dealer Services line which will get you a US based call agent with a little more experience and ability to help with simple things .....like canceling service. Please no PMs asking for the number, my inbox is full - but if the moderator approves, I will post in this thread.
After the call you'll probably get a survey from XM. Bad feedback and a request to have a call back will get you pretty much whatever you want.