When I bought my car in the fall of 2014, it came with the standard 6 month "trial" of the Select music service. It also packaged a 5 year subscription to their "data services" (traffic, weather, gas prices) into the cost of the Nav system.

When I got the car I was driving a *lot*. Over 22,000 miles in the first 9 months. When I got to the end of the trial, I called and asked to cancel. They offered me 12 months for 99 bucks so I went for it. A couple months after renewing I changed jobs to one with a lot less driving of my personal vehicle - less than 4,000 miles in 15 months. So when it came up for renewal in December "At our current(ly ridiculous) rate of $219/year, I called to cancel.

Took me probably 40 minutes on the phone to convince my CSR "Tim" that I didn't want to renew - at any price. I wasn't using the service, and I couldn't think of a single reason to pay for something that I wasn't getting value from. I told him over and over that I wanted to "cancel the renewal on my music service".

A couple of weeks ago I got a "Please won't you come back" letter, offering 6 months for 29 bucks. That seemed like a reasonable price - especially given that my wife had been complaining about the satellite being gone, apparently she's been driving my car when I'm out of town. I signed up for the deal online and went out to the car to send the refresh signal and noticed that while the music stations were working, the data ones were showing "no subscription". I fired up the Web Chat on their site and spent the next 2 hours arguing with "Julie". She claimed that I had a "60 month trial" of the data services, and that I had voluntarily canceled them along with my music, and that there was now way to restart the "trial"

Long story slightly less long, eventually she found a way to give me back 3 years of "trial" for those services.

The conversation eventually deteriorated to the point of me telling her that I was 100% certain that they had a recording of that call which would show that I only ever mentioned my music subscription (hell, I had forgotten that the other stuff even came through Sirius), and that by them canceling those services without my permission and without refunding the excess value, they had negatively affected the resale value of my car - I might decide that value could well be something that I would consider pursuing....

That company is a king-sized pain in the a$$ to deal with....