Originally Posted by
xur17
Is anyone else completely locked out of their account?
I called Banco Popular this morning about my Vuela visa card. The customer service agents ask for a password and transfer you to the account security department who says the password shouldn't be on your account, and they are just having system issues. They don't know when it will be resolved, but you can't make any charges while their systems are down.
It's been down since middle of last week, and they don't know the time frame for it working again.
read my previous post.... my account has been locked out for almost 3 weeks, they are incompetent of anything. this bank is a big mess. when I applied for it, its system didn't take lifemiles account number, so I had to leave it blank. I wanted to connect the card to my lifemiles acount, but the CSR can't even access my account due to the password which nobody knows why and who set up. I got totally pissed by this bank.