Is anyone else completely locked out of their account?
I called Banco Popular this morning about my Vuela visa card. The customer service agents ask for a password and transfer you to the account security department who says the password shouldn't be on your account, and they are just having system issues. They don't know when it will be resolved, but you can't make any charges while their systems are down.
It's been down since middle of last week, and they don't know the time frame for it working again.