Originally Posted by Krazy Karl

Current Plat, did 103 EQS and 63K EQM last year and got the $900 offer to Platinum Pro.

Spoke to customer service on the phone for about an hour or so bouncing to as high of a manager as they would send me to before they told me to email customer satisfaction.

Basically they said that the promotion was because people expressed interest in having Plat Pro starting this year. I explained our situation having earned the minimum requirements last year and was told that doesn't matter, and that this is the offer that corporate gave them.

Since it's only day one the manager said there is nothing they could do. I would assume if enough of us complain about the devaluation of our status and the actual earned miles flown last year, we may get the cost down some, but its going to require more than just a few calls.

Regards,
Karl