FlyerTalk Forums - View Single Post - Help! TAP Portugal won't recognize my UA *G status

Jan 9, 2017, 3:59 am

#8

Palal

Join Date: Jul 2005

Location: PEK

Programs: A3*G, UA Gold EY Silver

Posts: 8,958

Quote:

Originally Posted by ron187

I just recently (in Nov.) hit Gold with UA. I'm flying on a couple inter-europe flights with TP in the next week, but am getting worried because the TP agents claim they can't let me pre-select my seats because the system says I'm not *G. United says this is an error on TP's end, and TP claims the problem is on UA's end. I wouldn't be too worried about this if I had my actual United Gold card, but they haven't shipped it yet because it is so early in the year.

Any advice or help would be appreciated! Really just want to make sure I get lounge access and free checked bag.

Two things might be happening:
1. In some cases you as a *G can't pre-select seats until check-in unless you decide to pay.
2. Your *G status is not in the system. Did you recently become *G?

Instead of calling, contact then through FB with your info and what you want to do. They're usually very responsive.

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