I made PP on the double segments offer. The status was posted a few days after I made status in late December, but I had to dispute some flights during the process.

While it may not be related to your cases as you guys received the fly X segments offer, here are a couple of things to check to insure you qualified:

- The promotion is valid only for flights booked and flown between September 15 and December 15, 2016. (I had some flights that were booked prior to 9/15 and did not receive double segments)


- A flight segment is defined as a flight with one takeoff and one landing. (They tried to only award one segment for a trip that included PTY-SJO-GUA on the same flight # until I made them aware of their one take off one landing definition of a flight segment)

The COPA website remains terrible and their call center representatives are not knowledgeable nor empowered to resolve issues. The Gate Agents are even worse.

I really want to like COPA, but I have EX PLAT on AA in addition to PP on COPA. The way AA treats EP is leaps and bounds above how COPA PP's are treated.

Good luck to you guys on resolving your earned status.