Originally Posted by
Eeearth
New to GS this year, so I'm wondering what to expect and what I can ask for. Flight has been delayed for more than 5 hours Fromm EWR to NRT, so will miss my connecting flight from NRT to SIN.
Called GS, didn't get much help except telling me the next flight available will be the next day and there is nothing available later in the day when I arrive. Should I expect accommodations from UA for the night? And if there is a flight later that night Fromm HND, will UA pay for the transportation from NRT to HND?
No GS contact since we have been delayed at the gate for the past 5 hours, so I'm not expecting much when I land in NRT.
Twice in the last year or so when I took ORD-NRT to connect to SIN the flight was late and I missed my connection. Each time there was a GS agent who met me at NRT. The options I was given were to 1) take a bus to HND and connect on an ANA flight there or 2) stay overnight (paid hotel by UA) and take a flight the next day.
NRT agents are extremely proactive but due to the limited amount of ongoing flights there are not that many options late at night.