Originally Posted by
get0ffdanutzz
I had a very pleasant conversation and tone with the customer; the term "Lie" was just the title of the thread; I never accused her of lying. I just wanted an idea why I didn't receive EQMS or EQDS for the HKG and BKK Seg.
When she get nasty is when she started to talk about her own company, and how they are changing things every day, she wasn't frustrated at me or my question but yet he company who provides constant change with little to no training. She actually agreed that the book agent should have provided me details on the flight.
Again, I'm new to this and I appreciate your responses, it's a lesson learned going forward to make sure I ask what the booking code is prior to booking.
Welcome to FlyerTalk!
Based on your experience, I think you'd benefit from our members' experience and knowledge base.
In the future, preferably prior to booking, you may wish to check the thread entitled
Earning AA Elite Qualifying Miles / EQM on AA, oneworld, partner airlines 2017 (link)
If you had asked for the AA codeshare operated by CX for HKG-BKK, you'd have gotten that and all EQD / EQM / EQS / RDM as if you had flown AA (or had booked in via AA.com, etc.)
There may have been different pricing (BTW agents are not required to disclose the lowest price flights for your trip unless you request they do so), but you'd have had the choice.
Yes, CX has declined to allow AAdvantage miles earning on all Economy fares other than H, B and Y for years. (Asking for the price if the HKG-BKK flight to be booked in H fare class may have revealed a small price increase.)
You still have these options if you made the booking less than 24 hours ago and are flying more than seven days away.
Have a good trip!
NOTE: We'll merge this into the NEWBIE LOUNGE thread soon. We have also retitled your thread to reflect accuracy, as per our FlyerTalk Rules; we find accurate thread titles encourage on topic replies and reduce off topic chatter and meta talk about possible motives or characterizations.
JDiver, Moderator
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