Good evening;

I reached Executive Plat for the 1st time in 2016; today I needed to book a flight from PHX to BKK and was having a hard time booking it via google flights so I thought I would call the AA ExP Desk to see if they can help me.

I provided the agent my requested flight #'s.

PHX-LAX via AA
LAX- HKG via AA (Wanted to use SWU and was put on Waitlist)
HKG-BKK via CX

Booked this R/T.

Anyway flight was approx $1450. After he booked the flight for me, I logged in to my AA and CX accounts to choose the seats for the flight.

I noticed that for some reason AA is no longer showing the EQD's and EQMS I would earn? I already booked several flights a few weeks ago and they showed up before, now they're gone?

So I called the ExP Desk to ask how many EQMs and EQD's I would earn; I had an Idea but wanted to see what they calculated.

The agent told me I would earn around 15,500 EQMs. I asked how is that possible? LAX-HKG-BKK alone is 16500, w/o the Phx leg.

She told me that even though I booked via AA, my CX flights do not earn EQMS or EQDs, said since it's a prime flight- That's why.

I asked why wasnt I informed that at time of booking? the agent got really nasty and said "look they are changing rules every day, do you want me cancel this flight and give you a refund"? Valid question but she was really nasty.

I didnt cancel, but wanted to ask has AA always had this rule? I know if I booked a flight with CX and chose their basic fair, i wouldnt receive any miles, but I booked everything with AA.

Thoughts? THanks in advance.