Originally Posted by
ElPresidente
4) CSR will come on the line, ask for number starting 603 from back lower right
corner of card. If you have more than one card, file the additional 603 numbers from
them into the same incident.
None of my FBs have a number in the back lower right corner! I called and filed a case for two of my cards by submitting the 16 digit card number.
The CSR said that it is indeed the merchant who refunds the 5%, so some stores (i.e. CVSs) may not be doing it correctly.