Originally Posted by
dciolli
I put a flight on hold last night (expires 11:59pm tonight) that I just tried to purchase. AA.com says the reservation was canceled, which I never did. I've canceled many flights before and it takes quite a few clicks, so I couldn't have clicked it by mistake.
I just got off the phone with the EXP Desk and Web Services, and they said nothing can be done now that the fare is no longer offered. They are adamant that I canceled it online. I've HUCA a few times to no avail.
Any thoughts?
A remote possibility is different time zones, but that's only applicable if you tried to purchase when in a different time zone from the flight departure city.
Once I forgot to purchase a held fare by 11:59ET but found out that it's actually held until 11:59PT because it originates from the west coast.