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Old Dec 30, 2016, 6:09 pm
  #1  
ssnz
 
Join Date: Nov 2008
Programs: QF Platinum, NZ *G, Le Club Platinum, Hilton Diamond, Club Carlson Gold, SPG Gold
Posts: 286
Compensation - Fog, Delays, Bags

Hi All

Looking for some advice.

Was booked on CDG to LHR at 4.05 today, which was cancelled due to fog. I was transferred to BA323 which would have left at 6.20, but finally left CDG on a 747 to carry all pax at about 11pm having boarded around 9pm.

Heathrow is a shambles. Massive lines, limited and useless staff.

Now an announcement that bags won't appear until around 2.30-3.30am. I was ticketed in Club. I

Am I due any compensation at all? I understand the EU thing may not apply as it's 'extraordinary' circumstances, but really, three hours to get bags out??

I've never seen anything like this in all my years of travel. Husbands and wives cracking at each other, tired and stressed people of all ages.

Totally bemused. If it was going to be like this why didn't BA say in Paris - I'd have stayed there. I am also a One World Emerald with QF.

Thanks in advance. SSNZ
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