Originally Posted by pkpkpk

No I didn't. My initial call was to the India call centre which ended in confusion as they were unaware of the bassinet seat in F (which is why I posted on here looking for clarity). I subsequently called the F/Gold Line and was able to re-reserve my seats and confirm the bassinet location point. And when I enquired on board I was told I would have 'first preference' on a bassinet being an F passenger. A search of this website will throw up a couple of threads showing that 2F is a bassinet seat in F on this type. If BA had a no infants policy in F why was I sold the ticket??

Originally Posted by pkpkpk

Hi all.
I booked a redemption flight from Kuala Lumpur to London in First for my wife and I plus our one year old this December. I selected seats 2F and 2K without any problems - all this was done in January of this year. Roll forward to yesterday and I get an alert from myflights with slight time changes to the flight, followed a few hours later by a text from BA - net result was showing my family still in First but without seats I had originally selected.

I went to the manage your booking page which showed I could select my seats but on the following page did not show open seats. So I rang the call centre who informed me that BA had a policy of no infants in First ("for at least a year") but since I had booked the tickets so long ago she could help with my seat requests. I have now been allocated 1A and 2A. My questions are:

1. Is 2F a bassinet seat in First on the 787-9...lady in call centre said there are no bassinets in First on this aircraft (a couple of threads on FT contradict this)

2. Is there a new policy on infants in First that I haven't heard of? I did not get an answer as to why I could not get my original seats in the cabin (she mentioned that I could request this at the airport).

In short, a bit frustrating to have to waste 45 mins on the phone trying to clear this up. Would appreciate any light that could be shed on this!

Thanks