Originally Posted by
coolguy100
mine is still being declined even if their fraud department said my card is in good standing and hasn't been suspended. never happened to other cards issued by other issuers....one call just cleared things out.
called them again as I still haven't been able to use my card. regular CSR can't still access my account since system still asks for "access code" which I never set up for my account. I was transferred to their fraud department again, was put on hold for some time and was told there is nothing wrong with my account...I said I can't use my card and was put on hold again.....was told finally that there is a system block on my card and their IT has been fixing the issue....I am not the only customer having the same issue. they definitely need more competent IT folks.