Originally Posted by subject2load

Interesting analysis.I now realise that BA were being economical with the truth. And that this customer anger did not stem from a feeling of being spun a yarn, or yet another cutback as part of the move from full service carrier to the LCC model. Nobody should be blaming BA for the anger ; in truth, it all dates back to our infant days, helpless in a cot and totally reliant on Mum.