My similar experience, left a pouch containing 2 watches, my earphones and a couple of cards in the seat pocket. Filed a report on their website and a reply came back 2 days after, was offered to have the item sent to my homebase of KUL, picked it up at the office.
Only qualm was whole email back and forth debacle took almost 3 weeks as it took them almost a week to reply a single email. Otherwise i manage to pick it up from their office in KUL, credit to where its due!