Originally Posted by
GGLwannabe
Thanks MSM2000uk, luckily I'm used to souk-style bargaining, but normally there is an incremental coming together of both parties, so one feels that progress is being made. With this encounter QR CS weren't budging an inch for 4 or 5 emails, then caved in completely.
Do you have any idea where they wouldn't even engage with my suggestion about awarding me the requisite number of QMiles?
Unfortunately I don't know, but I would say that CS often lack imagination - and so they have difficulty veering off script.
As such, their options are often limited - and a financial settlement is the preferred 'currency'.
M