Where did you get that idea from? To charge premium fees for its premium products, CX just has to keep a vice-like hold on HKG take-off slots.
Fair point for HK related travel, but what about all the connecting passengers who do have a choice?
And my counter-argument is the "money-taken" is replaced by new low-fare based flyers. So you might think you took revenue away from Cathay, but Cathay has no problem making that back from other/new flyers.
Completely agree as it seems that is the strategic decision CX took (I have consistently argued this). CX deciding they can easily replace low fare elites who fly regularly with them, with new clients who are not current regulars.
the amount of regular customers offended/left may be replaced by the amount of new customers gained. And if that is true, then the corporation comes out the winner. If that is false, then it was a bad decision.
Agreed, and it will take some time to play out and see which way it works out for CX.
CX banking on growth to replace the leavers, and that there will be many who have lost out who will continue to fly CX. Probably a good bet when the decision was made in 2015.