Originally Posted by
Dave Noble
The compensation level in Europe would be about 30% of 4% of the fare paid - but Europe is the only region I know of to offer such mandated compensation; other areas would work in the same way as Australia
Using Europe as an international standard to work from
The distance for SYD-BNE is 467 miles , which in Euope would qualify for 30% refund of that sector
The total distance for the journey is 11,066 miles
so the percentage of the jounrey downgraded is 4%
30% of 4% of the fare paid would entitle to 1.2% compensation would be payable if in Europe
Looking at fares, the lowest 'I' fare for that route is $4732. If on such a fare, then the compensation due in Europe would be $57
At the other end of the scale the 'J' fare, price is $9332 , so compensation would be $112
Compared against international standards, 8000 miles is not bad against $57 cash imo
Many thanks for the calculations, Dave.
Do I understand correctly that your calculation is the value of the downgrade only?
I'm no expert on the European regulations, but what little understanding I do have having had a quick Google search suggests that the airline would need to provide
three types of compensation concurrently:
1) Cash compensation for delay
2) Reroute or refund
3) Refreshments / accommodation
...crucially, such applies when an airline cannot accommodate [/I]in the class booked[/I].
I'm not entirely clear on the exact parameters of the OP, but to provide a ballpark figure:
1) Delay of 2-3 hours on a sector 1500km or less id s type 1 flight = EUR250 = AUD360
2) Refund for downgrade - Ok let's accept your calculations and take the mid point = AUD85
3) Refreshments - assume provided if lounge access was honoured despite downgraded to economy
That makes a total of (AUD360+AUD85) = AUD445.
So, if I was the OP I would argue that the European regulation could be used as a reasonable standard and would seek AUD445 cash compensation. The compensation has to be in cash if one applies the European regulations.
However,
if I was happy to have the points I would expect at least 17,800 points, since this is the number of points I could purchase through Amex at $25 per 1,000 - a benchmark I just happen to use personally.
If they offered 8,000 I would politely decline...but that's just my opinion.
