Originally Posted by
Dave Noble
It may be speculation - but I am unaware of any case of someone being rebooked onto another flight , whilst the 1st one is still operating, without any agreement by the passenger
Also , my reference to an oversold cabin is indeed speculation that that flight had a business cabin - if it didn't then the passenger did travel in the highest offered cabin; I was not aware of any single cabin services between Sydney and Brisbane though
Regardless, QF's response seems to be in line with how other airlines work ime in calculating the refund
If not thinking 8000 miles is adequate compensation, need to work out a reasonable figue and ask for it in compensation rather than a refund on the fare; it may be that the airline will agree to a reasonable request for compensation
In many cases the airline has the passenger over a barrel (needs to get somewhere for whatever reason) and at a disadvantage (unaware of legal rights or lacks the competency to negotiate or circumstances to do such in the moment of having travel plans being recast.)
Behaviour of other airlines is not an indicator of what is reasonable or ethical or legal
Compensation provisions in overseas eg European markets may be a useful reference.
My data point QF behaved dishonestly and unethically by its own published guidelines.
IMHO seek cash compensation in line with accepted international standard not local airline scams