Originally Posted by
Milkman
The customer service problem is not related to Copa alone though. It's more of a cultural thing (with all due respect to any Panamanian reading this), and I have had the same knd of lax attitude with banks, phone companies, real estate agents etc.
Ditto. Copa needs to up their game if they want to be a player.
I called to rearrange a flight a couple of weeks ago, and I swear I could overhear some sort of mentor or supervisor directing the agent on the line. I could tell by the jargon and direction from the mentor that he understood better what I was asking for and how to do it. And the english jargon came out in a gringo accent, which really made me wonder. Maybe they're trying.