We had a terrible stay at the RC in September. Service levels were atrocious, no recognition of Marriott status/Virtuoso/Ritz Stars booking, slow internet, construction noise, bar closed for private function with no prior notice, and a daily charge to use Equinox (which at the time wasn't mentioned on their website).
Sent an email to the manager while we were there and ended up meeting with him. Offered no compensation, other than a "sorry".