Originally Posted by
kbr420
Had my first experience with the lie-flat seats (seat 1B) the other week to NRT.
Did you fly after December 1st? On that day the new international "soft product" was rolled out on the international network. There's new blankets, pillows, mattress pad, amenity kits, menu, serviceware and cocktails. With all the new stuff finally unveiled, the product is quite nice, IMO. I do agree, the seat is a bit narrow in the shoulder area, but overall, a huge step up from the old stuff.