Originally Posted by
danger
There's a problem and I'm very worried.
Since making the above reservation I've made several date and time changes. All routine. I have not, in any way, touched the first flight segment (MPM-DOH) and the second flight was booked and remains as a stop.
Tonight I noticed two QR flights were missing from my reservation. I called QF and they blamed it on QR, saying because there wasn't a ticket number in the reservation, QR cancelled. QF did accept some responsibility and I had no issue adding the flights back in.
After the agent went away to process the changes she came back having spoken to a supervisor who was concerned about the price of my ticket. QF won't reissue it until they speak with the supervisor I spoke with a few days after ticketing - back on 5 August, some four months ago, when I also paid for it.
According to the agent the supervisor (just now) has not been able to reconcile the price I paid on 5 August with what their system was showing should have been the price. Apparently the price on 5 August was something like AUD4900 base but I'd paid something like AUD3700 base. When I pressed the agent as to whether I was going to be asked to pay more, she said "I'm not saying that".
I have been promised a call back first thing in morning my time. This really, really worries me.
i was told specifically by cathay that even if i change the date for later segments (not touching the first), cx would reissue the ticket. reissuing a ticket for cx requires a fare re calculation unless the first segmeny is flown.
cx would not do a date change without reissue because the pnr may not sent across multiple airlines and may result in dropped segment. cx can only do date change without reissue when the flight is on cathay.