Originally Posted by
djblamire
Thank you for your reply.
Do you know how I would go about doing this as the front desk don't seem to know themselves ? - Is this something I should be able to do myself online ?
Thanks
Normally, for typical annual CAT 1-5 certificates, you can actually attach the certificates yourself in the reservation. We can see the CAT 1-5 ecertificates attached to the reservation after the reservation was made. However, if it was Marriott Travel package, then you have to call Marriott Reservation/Rewards Department to make sure it is attached. Front desk doesn't have the power to do it themselves. Unfortunately you have to call Marriott to get that taken care of.