Originally Posted by fakeman

Hi all,

Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.

I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."

I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.