Reservation made using starpoints not eligible for stay/night credit?
Dec 1, 2016, 5:34 pm
#1
Original Poster
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
Reservation made using starpoints not eligible for stay/night credit?
Hi all,
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
Dec 1, 2016, 5:38 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Hi all,
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
BTW, was there any mention of no credit when booking the rez?
Dec 1, 2016, 5:39 pm
#3
Original Poster
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
One more note: In my SPG profile, the reservation for Westin Miyako Kyoto was disappeared, not showing in any of "upcoming" nor "past" stay, is point redemption now like this?
Dec 1, 2016, 5:41 pm
#4
Original Poster
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
Nope, when I book my room, no one mentioned that this is not eligible for stay/night credit. The reason I called for redemption was all standard rooms were sold and I had to call CS to redeem 1 level higher room.
Dec 1, 2016, 6:08 pm
#5
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hi all,
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 1, 2016, 10:57 pm
#6
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Hi all,
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
Not sure if something has changed recently, I had 2 nights stay in Westin Miyako Kyoto with starpoints (I called CS for redemption), and I am Platinum, last night I found that: I do not have any stay/night credit, AND I do not have the "500 point" welcome gift.
I feedback this by using SPG online form and got a such reply: "Please note that your reservation was made using Starpoints and that this is an ineligible rate for earning points and stay/night credits."
I remember that I was getting stay/night credit a few months ago by redeeming nights, when was this changed? I'm frustrated now because I will have only 49 qualifying nights/ 24 stays in this year.
Both C&P and Award stays and nights qualify as an eligible stay or nights toward earning elite levels and have done so since October 1, 2011.
Dec 2, 2016, 5:13 am
#7
Join Date: Mar 2014
Programs: SPG Platinum, Marriott Plat, Hyatt Diamond, Hilton Diamond
Posts: 236
I had a 5 nights stay there on point last week. I gotten 500points, 1stay and 5 nights credited. No issue at all.