Originally Posted by MargaretM

I find these posts interesting being on the other side as crew... Main cabin paxs don't get amenity kits with eye shades so they don't have that option.

Yes, I do ask the window seat pax to lower their shade after the service. If I wait too long, they fall asleep (and I can't reach the shade, even with a spatula!) and then that one raised window shade is a beacon of light on the entire cabin.

I recently had a pax question my request on a LHR-LAX flight. My response to him was feel free to look out the window, but kindly lower it before you fall asleep- which he did. Ironically, we later flew over Greenland and had some wonderful views. I walked thru the whole plane quietly informing window seat paxs (who were still awake) that if they wanted a great view of Greenland to look. Incidentally, because I did that, the majority of those paxs never re-lowered their shades and I just let it go but that plane was so bright the duration of the flight!

Regarding the window shades being open/ raised for take-off and landing- I was always told we have them open as it was one less thing to do in an evacuation with instant 'assessing' of conditions outside.

Thank you for this topic. I will try and be more understanding and try not to come across as demanding that paxs lower their shades. Cheers.