I have written to EK's customer service too and have yet to hear from them. I did not submit my complaint on their form but rather wrote a seperate letter after a few weeks.

The complaint wasn't about their IFE or their seats but rather the attitude about their cabin crew. I was on a full F fare ticket.

Very briefly as to what happened... about an hour prior to landing in SYD from DXB, I noticed a senior male FA bring a junior FA from economy into the F class cabin. The seat opposite mine was empty and he brought the junior FA there for a little 'show and tell' about the wonders of the First Class seat. The junior FA was obviously working in the back because she gushed over the wonders of the seat, and proceeded to push all the buttons, play with the seat, and even switched on the IFE.. all the while in full EK cabin crew uniform while the senior male FA was showing her the features.

While I don't mind or care if the senior FA was indeed showing the junior cabin crew the wonders of this seat, but I do mind if it was done inflight while there are full fare paying F class passengers about. I say, do it while the aircraft is on the ground, before the passengers board and show your knowledge of this product to your hearts' content. But not in full view of the passengers!

While I mentioned this to the senior purser, she tracked down the guy (though I didn't even know who he was) and he confronted me in the galley to find out what he did wrong before he apologised for 'disturbing' me. I basically told him why he shouldn't be doing an inflight demo in front of full fare paying F class passengers but then the gall of it all is that he didn't see that he did anything wrong at all. And that if I have to tell him why, well, EK's training has a problem. Plus I didn't like the confrontation and I certainly didn't appreciate the Purser for putting me in that position. She was noticeably 'absent' during all this!

Anyway, I have written to EK and have yet to hear from them. We'll see how long before they reply.