Originally Posted by RTWSTARALLIANCE
On my flight from AKL to SYD the inflight entertainment system went down. … The system was working and went down. According to staff this is not uncommon. I don't care about the length of the flight or that it was a new plane. I paid full fare F for my flights. Compensation voucher for use on EK or points posted to my Skywards account.
If it comes to compensation, considering catering, IFE, onboard service, etc. a very small part oft its business or first class product. They think, that it is the seat which represents 90% of the product value. It means that if there had been a problem with your seat, you would have probably received swift compensation.
Originally Posted by RTWSTARALLIANCE
Anyone have thoughts on using 11368 EK points?
Poor help, but maybe better than nothing:
Redeeming Skywards Miles