Originally Posted by
weezl
It's nice to see a large company do the right thing. This 1k has been treated well by UA and I feel they've done a good job w customer svc. I'm not happy about E-, poor upgrade percent since the merger, poor handling of PR-1 processing and a few others but as far as handling complaints like yours, they are fair and they are responsive. At least to me.
Glad the AAA repair went well. They are often discovered after the patient collapses.
I was impressed to say the least, I have never been a UNITED elite and they have treated me poorly on a few occasions but I was genuinely impressed at how they handled this situation.
With regards to the AAA, don't I know it, I am an Emergency Medicine Physician and AAAs are rarely caught early. I happened to be the one to diagnose my Brother In-Law and I could actually feel it pulsating and that is when I said we need to go to the hospital NOW!
I called the surgeon right then and there and he met us at the hospital.
Regardless, I was impressed with how UNITED handled the entire situation.
My Brother In-Law does need to fly back home to Germany (that side of the family is German) and he said that even though he originally wanted to fly Lufthansa (but they were too expensive) he is going to give UNITED his money when he does fly home due to how they handled the situation.