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Old Apr 18, 2004 | 2:29 pm
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Land-of-Miles
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Originally Posted by RTWSTARALLIANCE
On my flight from AKL to SYD the inflight entertainment system went down. I was given a form to complete for "Customer Affairs" by the Purser which I sent in. That was in mid February. Since I have received two letters from EK saying they are looking into it. Simple. Either the system was working or not. The Purser wrote the system up in his report. The country manager for NZ was even on the flight. Yesterday I get a reply- sorry. Problem is the lady did not even address the inflight entertainment system. It was lost while they "investigated" for over two months. Useless.
Had a number of complaints about this airline when traveling in F, not least a very disturbing conversation overheard between crew members while going to and from the loo. Bottom line from my experience EK don't give a monkey's about customer service (not that they are alone in this respect), but another reason why EK tends to bottom out my list of potential flight choices.
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