Originally Posted by
Mr. Vker
My experience with late checkout-4pm-at Marriott DC Metro Center was mixed.
Did online check in and requested 4pm.
Checked in yesterday. Clerk confirmed 4pm. Great!
For this stay, my wife is at a conference. I was able to work remote. So I joined her. Watched election returns last night. And worked in the room today.
1pm: steady knocking on the door. I am on a conf. call with clients. Door has DND hanging. I ignore until....the door is opened to see if I am there. I muted phone and told housekeeping manager that I had 4pm checkout and DND hanging. She was "just checking for departures" and didn't know I had 4pm. She pointed to her sheet-which said 4pm. ARGH.
PLEASE, DND until after the check out time!!!!!
I'm livid when something like this happens. Unfortunately, I'm starting to believe that the management of some hotels wants their housekeepers to behave this way, perhaps in the belief that if someone is disturbed often enough, they'll give up and vacate the room earlier in the day.
Always report these incidents to the assistant manager on duty. The DND sign should be respected by all staff, especially including housekeeping supervisors and managers because they're setting an example for housekeepers.