Originally Posted by
SeattleFlyerGuy
We got zero support from them, zero compensation, and zero information from them prior to getting to the airport by email or otherwise. The cause was due to crew issues, so it was something completely within their control. .
Please consider checking the customer guarantee:
http://www.jetstar.com/au/en/customer-guarantee
You may feel your situation warrants chasing up with JQ on the basis of non compliance with the performance indicators defined therein.
However, they attempt to limit the compensation at $50 (I'm, not sure whether this is cumulative of each breach of the guarantee).
Perhaps better than nothing - assuming that they accept any liability if you didn't take the flight in the event.
IMHO the $50 limit may be interpreted as an attempt to defer more reasonable levels of compensation.