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Thread: AA System does not recognize LA / oneworld status
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Old Oct 26, 2016 | 2:46 pm
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sudden729
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Originally Posted by godsquare
My LANPASS account was upgraded to Black (One World Emerald) back in August. However, to date, AA system still does not recognize it. For example, when I try to book a flight on aa.com, the system still tries to charge me for main cabin extra seats even when I add my LANPASS account number before the seat selection seat.

Anyone knows how to get this issue solved? Should I contact AA or LATAM or I am just out of luck?

My primary purpose is to get a lounge access but LATAM customer service is a joke. I have requested my physical membership card to be mailed to me since August and the request is still under processing. Therefore, if the AA system does not recognize my LANPASS status, I cannot enter the lounge even with my digital membership card.

Any suggestions/comments/thoughts are greatly appreciated.
Similar situation happened to me except AA was the airline with which I had status with and Cathay was the airline whose online page would not recognize my status. I called Cathay (operating carrier) and gave them my AAdvantage number. They were able to lookup my status and assign me a seat. I suggest calling AA
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