Originally Posted by chollie

You mean like the unpublished fabricated metrics that claim that TSA Pre waits are averaging less than 10 minutes 97% of the time?

I wonder how that metric accounts for the Pre lanes that are never opened - or 'Pre lite' that means a wait in the single regular line and a chance to keep one's shoes on.

I suspect the only remotely factual basis to that bogus number is that if you measure a Pre pax from the time s/he starts dumping things on the belt until the time s/he exits the WTMD, you might get regular 5 minute transits. It's the exception, not the rule, as is obvious from all the photos of long Pre lines.

Somehow in TSA-world, wait time in line doesn't count. I wonder if they make that clear to the people they sell Pre to.