Originally Posted by
Aus106080
The critical review may be performed by third party.
those management consultants with fancy flow diagrams are as scam as ivan himself.
what management needs is strong leadership and vision, both which CX lacks. spending millions on external consultant do not resolve thei problems.
step 1 is to make employee love the firm they serve. they alreary failed it from basics. how can customer love a firm where its own employees so hate