Originally Posted by
Happy
email the customer support - they have been quite good to keep you whole in the few incidents I complained about this year. Had one a few days ago, shown 75% complete after 16 min, on a 20 min survey (Beverage). Then the next screen threw me out as not eligible. Emailed the complain immediately. They credited the account the next day with a reply - the system gave $0.25 on the $5 survey and they posted $4.75 manually.
If I emailed these guys every time I spend 10+ minutes on prelims, then get filtered out, it'd be half my day.
I'm now so skeptical that these surveys will pay off that if I see anything in the first 20-25 questions that requires deep consideration, I just dump out. I'm so tired of concentrating on handing over a bunch of data detail, THEN being told I don't qualify. If my earnings off this system go down, fine.