Originally Posted by chollie

I understand what you are saying, and as always, I think it is implicitly understood that there are good screeners.

That said, I'm thinking of the TSOs who make up the rules as they go, whether from laziness (if you don't know the answer, why lie?) or vindictiveness (harassing someone asking for one of the few real rules to be followed, refusing to summon a supervisor, etc).

For those individuals, the ones who thrive on making up the rules as they go - not with security and common sense in mind, but for completely unacceptable reasons - I don't have any sympathy when they complain about being on the receiving end of the same treatment. I doubt that sort of TSO stops to think: "I hate it when my bosses do this to me, so maybe pax don't like it when I do it to them".

I want professional happy employees. I see professional, happy employees every time I go to an In-and-Out. It's just not that hard.

I've worked in far worse situations than TSA - no paid-for academy training, uniform allowance, federal benefits. I got none of those, and still got incompetent management and the sort of low-morale environment that generally produces.

At no time during those unpleasant interludes did I think it was appropriate to take out my disgruntlement with management on my co-workers or my customers.