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Old Oct 17, 2016 | 4:16 pm
  #2535  
bj2757
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Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
Originally Posted by Happy
email the customer support - they have been quite good to keep you whole in the few incidents I complained about this year. Had one a few days ago, shown 75% complete after 16 min, on a 20 min survey (Beverage). Then the next screen threw me out as not eligible. Emailed the complain immediately. They credited the account the next day with a reply - the system gave $0.25 on the $5 survey and they posted $4.75 manually.
I'm on my third contact with them for one I completed a month ago - and when it got to the last page it said there was an error....two replies so far that have absolutely nothing to do with what happened...normally I have had good luck with them - after follow up.
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